General Motors has launched a Customer Satisfaction Program to address an over‑the‑air (OTA) update problem that can leave infotainment modules in some 2025 GMC Yukon and GMC Yukon XL SUVs running older software. The company says affected vehicles will need an in‑person software installation at a GMC dealership rather than relying on the usual remote update process.
What GM says about the issue
GM published the new program, identified as CSP N262545571, on Aug. 18, 2026. The automaker has not disclosed how many vehicles are affected. According to the documentation, the OTA process may not properly update the front infotainment module, the rear infotainment module, or both.
Because the fault prevents a normal OTA refresh, dealers will be required to apply the latest software directly to any impacted module using GM’s Service Programming System 2, commonly called SPS2. Technicians will first confirm eligibility in GM’s Global Warranty Management system before starting work.
What owners need to know
- Qualifying vehicles: 2025 GMC Yukon and 2025 GMC Yukon XL (per GM notice).
- Remedy: In‑person software programming of the affected infotainment modules using SPS2.
- Cost: The update is expected to be provided at no cost to qualifying owners.
- No parts required: The fix is software only; replacements are not planned.
- Program window: The CSP will be available through Aug. 31, 2028.
GM says some modules may be multiple versions behind the latest software, so technicians could need to perform several programming cycles to bring a module fully up to date.
Notifications and next steps
The company plans to mail notification letters to affected owners in both the United States and Canada. Those letters will explain the issue and advise owners to arrange a service appointment with a local dealership as soon as possible.
Because the program is not a safety recall, it is being handled as a Customer Satisfaction Program. That means GM is offering the remedy voluntarily to address the OTA shortfall rather than under a formal recall process.
| Item | Detail |
|---|---|
| CSP Number | N262545571 |
| Affected models | 2025 GMC Yukon and 2025 GMC Yukon XL |
| Published | Aug. 18, 2026 |
| Program availability | Through Aug. 31, 2028 |
| Repair type | Software programming (SPS2); no parts needed |
How Yukon owners can prepare
Owners of 2025 Yukon or Yukon XL model vehicles in the territory should keep an eye on their mail for the official notification from GM. While the company will identify qualifying vehicles through its internal systems, owners who are concerned may also call their local GMC dealership to ask whether their vehicle is eligible for CSP N262545571.
When booking an appointment, owners should clarify which infotainment module — front, rear or both — may need programming and ask how much shop time the dealer expects. Because some modules could require multiple programming cycles, service appointments may take longer than a simple software push.
Dealerships will use GM’s Global Warranty Management system to confirm eligibility and then perform programming with SPS2. The automaker has indicated the remedy will be completed without charge for qualifying vehicles.
Context for northern drivers
In the North, reliable in‑dealer service access can be a challenge when specialised equipment or repeated visits are required. Owners who live in more remote communities should consider scheduling service early and discussing logistics—such as whether multiple visits might be needed—with their nearest dealer. If travel to a service centre is difficult, owners may ask dealerships for approximate time estimates so they can plan around multiple programming steps.
GM has not provided an estimated total of affected units. That leaves owners to rely on the official letters or direct verification with dealers to determine eligibility. While the issue does not involve a mechanical safety defect, keeping infotainment modules current can matter for navigation, connectivity and user experience, particularly in vehicles used for long northern trips.
Owners with questions should watch for the mailed notice from GM and reach out to their local GMC dealership for confirmation and to book an appointment.
