New Delhi/Gurugram — IFFCO-TOKIO General Insurance Company Limited has reported that it has already settled more than 100 flood-related claims connected to the recent floods in Gujarat and Maharashtra, and said it has activated expedited processes and dedicated teams to ensure faster relief to affected policyholders.
Rapid claim processing and dedicated teams
The insurer said it implemented a streamlined claims settlement mechanism for customers impacted by the floods, covering both motor and non-motor insurance policies. According to the statement, teams have been mobilised to accelerate surveys, damage assessments and claim disbursements so that families and businesses can access financial support at the earliest.
In a quoted comment, Tatsuya Fujimoto, Director (Operations), IFFCO-TOKIO General Insurance Company Limited, said the company works in keeping with its motto to support customers and society in times of need and that efforts are focused on ensuring genuine claims are assessed and settled rapidly.
“At IFFCO-TOKIO GIC, we understand the challenges faced by families and businesses affected by the recent floods in Gujarat and Maharashtra. We work in line with the motto — ‘To be there for our customers and society in times of need.’ Our teams are working tirelessly to ensure that genuine claims are assessed and settled as quickly as possible,” the director said.
How policyholders can seek help
The company requested that customers contact their nearest IFFCO-TOKIO office or use the insurer’s customer support line for assistance with claims:
- Helpline: 1800-103-5499
- Channels: nearest branch office or official customer support channels
IFFCO-TOKIO also reiterated standard precautions and documentation steps it recommends to policyholders after flood damage. These measures are aimed at preserving evidence to enable faster verification and settlement.
Precautions and documentation advised
The insurer advised affected people to prioritise safety and take practical steps to limit further losses. The guidance included avoiding flooded areas or driving through waterlogged roads, staying away from exposed electrical wires, and switching off the main power supply only if it is safe to do so.
For the purpose of claims, policyholders were urged to, wherever possible:
- Take photographs or videos of damage to vehicles, homes, businesses or other insured assets before repairs or disposal;
- Preserve relevant documents, bills and other evidence relating to the loss;
- Coordinate with insurer survey teams for assessments prior to commencement of major repairs.
Industry and local impact
Fast settlement by insurers plays a key role in post-disaster recovery for households and small businesses, particularly in flood-prone regions of western India. Rapid payouts can reduce the need for high-cost borrowing, enable quicker repairs and help restore supply chains for local traders and transport operators whose motor policies may be affected.
While the company statement provides a broad update on volumes and processes — confirming more than 100 claims settled — it does not break down the settlements by state, district or the proportion of motor versus non-motor claims. The insurer’s emphasis on documentation and safety aligns with standard industry practice intended to expedite genuine claims while preventing fraud.
What policyholders should do next
Policyholders affected by the floods who have queries or require assistance should contact IFFCO-TOKIO via the helpline or visit a nearby office. Maintaining records of damage, invoices and communications with contractors will support quicker resolution. Those unsure about the status of their policy cover should check their policy documents or seek clarification from the insurer before undertaking major repairs.
| Item | Details |
|---|---|
| Claims settled | More than 100 (motor and non-motor) |
| Areas affected (reported) | Gujarat and Maharashtra |
| Insurer helpline | 1800-103-5499 |
The insurer said its teams remain engaged in on-ground assessments and claim settlements. Policyholders and businesses should follow safety advice and retain evidence to facilitate prompt processing of claims.
