A bus collided with the side of a building in Hayes on Friday evening, injuring a pedestrian and the driver, after what footage online appears to show as a loss of control while negotiating a roundabout.
Incident and immediate response
The incident occurred on Station Road near Hayes & Harlington station at about 7.30pm. A video clip shared on social media shows a H98 bus to Hounslow make contact with a car, strike a man crossing the road and then crash into the side of a building. The footage has not been verified.
Police and firefighters attended the scene and a crowd gathered around the damaged vehicle. First Bus London confirmed there were no passengers on board when the vehicle left the road and struck the building.
Casualties and injuries
First Bus said the driver suffered a minor injury and a pedestrian received minor injuries and was treated. London Ambulance Service noted it sent multiple crews to the scene and that the man treated was later discharged.
“We were called at 7.02pm on Friday, 28 August, to reports of a road traffic collision involving a bus crashing into a building on Station Road, Hayes, UB3. We dispatched multiple ambulance crews to the scene. We treated a male at the scene, who was later discharged.”
Operator and transport authority statements
First Bus said emergency services attended and that damage to the building was confirmed as non-structural. The operator added it would assist the relevant authorities in their enquiries as they investigate the circumstances surrounding the collision.
Transport for London (TfL) said its thoughts were with the injured person and stressed safety as its priority, adding that both TfL and First Bus were assisting the police to establish what happened. TfL signposted the Sarah Hope Line for anyone affected by serious incidents on its network, providing practical, financial and emotional support.
What we know: key facts
- Time of incident: around 7.30pm, Friday evening.
- Location: Station Road, Hayes, near Hayes & Harlington station (UB3).
- Vehicle: H98 bus to Hounslow operated by First Bus London; no passengers on board.
- Injuries: driver and a pedestrian treated for minor injuries; the pedestrian discharged from care at scene.
- Building damage: confirmed as non-structural by the operator.
Support and contacts
TfL said those affected by serious incidents on its network can contact the Sarah Hope Line for assistance:
| Support | Contact |
|---|---|
| Sarah Hope Line | 0343 222 5678 | SHL@tfl.gov.uk |
Community reaction and local context
Residents and passers-by gathered after the crash, with onlookers filmed pointing at the damaged building and bus. Hayes and Harlington is a busy transport hub on many commuter routes into central London; any such incident can cause concern among people who use the area regularly.
Footage circulating online has fuelled questions about what caused the vehicle to leave the road. First Bus and TfL have said they will support investigations; the Metropolitan Police has not issued a formal media statement because it does not provide statements for non-fatal road collisions under its media service policy.
What happens next
Further enquiries are expected as the bus operator and police examine the events leading up to the collision. Network and operational checks will determine whether mechanical failure, road layout or other factors contributed. First Bus said it will support the relevant authorities’ inquiries in full.
Local commuters should expect possible traffic disruption in the area while any formal investigation and any repair work to the building or street is carried out.
If you witnessed the incident or have dashcam footage, the authorities typically welcome information to help their enquiries; contact details for the Metropolitan Police's local unit can be found on the force’s website.
